No happy customers = no business.
If you think about it, everything you do in your business is marketing. Really!
It’s all about delivering on your promise and making the customer happy: the buying process, the product, interaction with you and your staff.
And it really counts when it comes to Customer Service.
At this point you’re “married” and you need to keep customers satisfied for continued purchases and referrals so you can grow your business.
Chris Ducker talks about the importance of good Customer Service below.
The Importance of Happy Customers
I can make an argument that the most important aspect of any business is not marketing or sales.
And it’s not product development or branding—it’s customer service.
The funny thing is that whenever the topic of customer service comes up, most business owners’ eyes glaze over, and they mentally move on to the next topic.
To be a successful Youpreneur, you need to change your position on customer service and take a proactive role in keeping your customers as happy as possible.
Marie Watkins is the creator & author of FreedomLab, a resource site where we do the research for you and find the best tools and methods for you to grow your online business.
This is where you’ll find advice on the following:
- Solopreneur Home Business
- Online Marketing tools & strategies
- Software to automate processes & streamline your work to free up your time
- Courses to guide you in applying the above so you can increase your customer base.